If you are placing an order from outside the UK you must agree to allow up to 6 weeks for delivery from the shipping date. While most items arrive quickly, customs delays are quite common.

If an item has not arrived after this time we can offer a refund or a replacement product provided that you let us know within 10 weeks from dispatch. If a replacement is preferred and the original shipping was untracked, we will ask you for the additional postage costs to upgrade shipping of the replacement by a tracked service.

It is your responsibility to handle any extra steps needed to receive your product (such as collecting an undelivered item from your local post office / booking a redelivery / paying customs duty) within appropriate time windows. If an undamaged item is returned to us due to a missed delivery/failure to pay customs etc. we can re-send it to you (at your expense) or we can process a refund of original order value, less shipping cost.

We will try to mark packages with any special instructions you provide with your order. However, we will not be responsible for problems resulting from our failure to do so, from the instructions not being followed correctly by the delivery courier, or for safety of packages left in ‘safe place’ etc.