In the case of any mistakes or defects in your order, please let me know right away. I'll do my best to make things right, and I'll cover any costs associated with doing so. There are usually some decisions that need to be made in these sorts of cases, so we'll discuss those in detail depending on the situation.

Assemblies are often built on-demand. Please allow up to two weeks lead time for all orders containing any custom-assembled items. These orders are usually shipped out faster (often within a week) but this timeframe cannot be guaranteed, and is dependent on my workload and the availability of necessary components. If you have a hard deadline for this kind of order, please let me know in advance.

Orders can be cancelled anytime before they've been shipped out. Even if a shipping label has already been generated, a full refund can still be issued as long as the package hasn't already been transferred to the carrier. Once this happens, the order can no longer be cancelled; it can only be returned for a refund.

Returns are fine as long as they occur within a reasonable amount of time. Please notify me of any returns in advance. A full refund will be issued for all returned items that are received in like-new condition. However, outgoing shipping expenses will not be refunded, and any return shipping expenses will not be reimbursed.

It is the buyer's sole responsibility to safely return any purchased items in order to receive a refund. This includes paying for any return postage and/or shipping insurance premiums. If the buyer decides to refuse a package or designate a package as RTS (return to sender) via the carrier (instead of paying for return postage) there is usually no guarantee that the package will be returned to me in a timely manner, or at all. A refund may not be issued until the items are physically received and inspected. If any return shipping expenses are billed to me by the carrier, that amount will be deducted from any associated refund.

International buyers are solely responsible for any import customs duties, taxes, fees, tariffs, or any other associated costs. These costs will not be reimbursed in the case of a return, and any import costs that I need to pay in order to facilitate a return shipment may be deducted from any associated refund. If a shipment is returned to me because of unpaid import customs fees, the original shipping costs will not be refunded.

USPS First-Class International can take a long time to reach certain destinations. If you can't wait at least a few weeks to receive your order, please use a different shipping method. This service also sees the highest rate of lost packages. International shipments valued over $100 USD will almost always be insured, at my expense. If you haven't received your order after 30 days, let me know so we can open an insurance claim and begin the process of getting you a replacement.

I'm willing to consider customer requests regarding the completion of customs paperwork. However, please note that undervalued shipments cannot be insured, and the buyer agrees to assume all risks inherent with this type of situation. In addition to the risk of loss in transit, an undervalued shipment also runs the risk of being confiscated and/or destroyed by customs. If this happens, the order will not be refunded. I will complete customs forms in accordance with local regulations, and I may refuse any customer request related to customs documentation.