Davide Dott. | June 13, 2020

Bad experience

Not working with my form3.
time and money wasted
And the software let you recharge 10 times before expire

Response from ProtoART | June 13, 2020

Hello Davide,

Many users are using this product on the Form 3.

Could you please send us an email what is exactly not working? We have tested the universal cartridge last week on the Form 3 with the May 21st firmware and everything is working fine.

Please note that you have ordered more than 6 months ago. In the meantime several updates of the software have been released.

Kind regards,
ProtoART

Robert | June 3, 2020

I did not receive this item

I have not received this item. It been over two months.
Estimate delivery date was 5/11 and it's now 6/3.
No communication.

Response from ProtoART | June 3, 2020

Dear Robert,

Please consult us and USPS before placing such harmful "reviews".
As you are probably aware, COVID-19 caused some serious delays of some shipments the past weeks and you might be affected.

That being said, your order has been delivered a week ago: RT310786***NL.

Regards,
ProtoART

Thomas | May 24, 2020

I have not received my order after almost 4 weeks

I have not received my order after almost 4 weeks, please confirm shipment and send asap!!!!

my order number: #191982

Thomas lehman

Response from ProtoART | May 24, 2020

Dear Thomas,

Surprised to see a 'review' before contacting us first.
When the order was shipped, we have sent you the tracking number through this website, this tracking number was also sent to you through email by PostNL.

Your parcel arrived in the country of destination and is currently in the distribution center for delivery.
You can track it yourself through https://www.internationalparceltracking.com/

If you can't find the tracking number, please contact us so we can share the details: info@protoart.net

Please keep in mind that shipments to Italy are slower than usual due to COVID-19 which is out of our control.

Kind regards,
Corbin Los

ProtoART

Jana | April 5, 2020

Difficult to get running - limited use

The instructions are simple enough, but I dislike the limit on the cartridge. I was trying to get the profile right for my 3rd party resin and that caused me to switch profiles, thus needing to switch resin type on the cartridge. Now I'm down 3 resets out of a total of 10 which is pretty limiting for the price paid. Following that the printer now can't see that the tank is full. It sees a Grey v4 cartridge and tank, but keeps trying to fill the tank. I have tried troubleshooting, but at this point am now relegated to printing in open mode which defeats the point of the universal cartridge. Not impressed with the product, would prefer better documentation on common issues.

Edit: Thanks for offering to reset the use count. You said I need to fill the cartridge with at least 200ml does that mean that if there's any resin in the tank it won't recognize it and will over fill?

Edit #2: I just took the resin in the tank, filtered it, put the good stuff back into the cartridge and it dispensed it but still kept getting stuck in a never ending tank fill loop.

Response from ProtoART | April 8, 2020

Thank you for your review!

Several weeks ago we have release a video demonstrating how to setup and use the cartridge the first time, have you seen this?
There is a 10x reset limit, this should be enough for 20 liter of resin. Most users earn the cartridge back in about 2 or 3 liter of 3rd party resin(with some dental resins already in one liter). If you want to use the cartridge with a resin that has not been tuned or tested for the formlabs machines, we're happy to help and can reset your use count for free, so you are able to test all the resin profiles to find the right one.

You can also switch back and forth between previously used resin profiles without losing any credit.

When the machine gives the message that it is "waiting to fill the tank", this means it cannot dispense resin from the tank. You need to fill the cartridge with at least 200ml of resin so the machine can top-up the tank itself. It is possible that you have a resin which is not tuned for the formlabs machines and is cannot be sensed by the machine, so it gets stuck in the “waiting to fill” loop.

Please do not hesitate to contact us in case you have questions and make sure to check the recently released user website with FAQ and video’s.

Our email address: info@protoart.net

Fernando | March 3, 2020

Finally a got prints that i can cast

Thanks this work pretty well i'm using this for casting resin and finally i,m having clean casting of my 3d prints in the form3.
The only downside is that reading the manual you have send with the cartridge you don't recommend to fill the cartridge with 1 lt of resin instead you recommend to put 250ml and each reset of the cartridge is gonna count like you use 1lt but in reality you are using 250ml per recharge x 20 times limit recharge would be only 5lt it this correct?

Response from ProtoART | March 3, 2020

Thank you for your review!

Great question asked as well.

Although the chance is small, we recommend filling with no more than 250ml in case something happens. Just keep filling the cartridge until the machine rejects it as "worn out". Only then reset it and you should be good to go and enjoy the 20+ liter.

Christian | Feb. 8, 2020

The perfect add on for any Form2/3 printer

This is your option to escape the Formlabs black box universe and choose the resin of your own choice (Form3 without open mode at this time).

Response from ProtoART | Feb. 9, 2020

Thank you for your review!
Great to hear it is working as intended on your Form 3.

Happy printing. :)

Eddy | Jan. 2, 2020

Dee | July 21, 2019

Very good product that works exactly as stated

This is a great product, We bought the unit for our own installation and it works great. The profiles are good and it works exactly like a Form2 original cartridge. Its nice to be able to have the choice / option of using third party resins, Some of which have significantly better performance and lower cost than the original FormLabs products. It now means we enjoy the full functionality of the printer - no more poor prints with a line through them (and often a weak point) with the 100ml stop point in open mode, also we now enjoy the advantages of the wiper and the heater. The resin dispenses from the cartridge an we enjoy the full functions of the printer.

Response from ProtoART | July 21, 2019

Thank you for your review! We're exited to hear you like the product.
If there is anything we can improve to get that last 1 star up, please let us know. Any feedback is welcome.

Happy printing!

Andrii | Jan. 28, 2019

William | Jan. 24, 2019

Ian | Nov. 17, 2018

This is useless

When you go to the URL to download the required software, it is unavailable. A link to an "info" email is available to request the software. Requests receive no response. This product is 100% useless brick without the software, I've been ripped off.

Response from ProtoART | Nov. 17, 2018

Sorry to hear things are not yet working for you. Please check the URL for the software, it has been updated several days ago with the correct link to an updated version of the software. I could not find a record of your message so please send me the email again with your questions and I'll be happy to answer them.
The product has received a lot of positive feedback since it went online and I'm sure we can make it work for you as well.

Jonas | Nov. 16, 2018

Great product, could use some better documentation

Really like the product, works really well. The link for cartridge reset software provided with my purchase didn't work, however, after contacting the seller everything was sorted out. Also, the software kept giving me an error when trying to reset the cartridge, however, this didn't impact the way the cartridge worked. A must have for anyone printing with form 2, who feel they spend a little too much on the resins

Response from ProtoART | Nov. 17, 2018

Thank you for your feedback!
We've updated the instructions that are shipped with the product. The error indeed has no effect on the function of the cartridge, we're updating the software so this confusing error does not pop up anymore.

Happy printing!