Hi,

I am sorry to see your direct negative review on page. Would have appreciated if you would have given a chance to hear us first though.

We have traced your item online [ http://www.indiapost.gov.in/RNetTracking.aspx ] using the tracking code provided to you RM274402775IN in shipment confirmation email; and here is what it's last status says...

11/03/2016 09:13:00 Frankfurt am Main Exchange Office (GERMANY) Article Bagged
04/03/2016 09:02:00 Frankfurt am Main Exchange Office (GERMANY) Article Received
24/02/2016 19:03:49 Mumbai (Ex Bombay) Exchange Office (INDIA) Article Bagged

Your item was shipped on 20th Feb from Pune, India and has reached Germany on 4th March. It is absolutely usual for international shipments to take that long when sent using surface / registered post methods. On an average 4 to 6 weeks for deliveries are supposedly normal in these scenarios and I would request you to wait for some more days.

In most of the cases, buyer's country may have some import restrictions or customs procedural delays, which are absolutely out of our control and usually buyers are required to take care of any legal matters / charges, etc.

As it has been about 3 weeks since shipment (20th Feb), I would request you to wait for a couple week more. In the meantime, I would also recommend that you get in touch with your local customs office as they might need your confirmation / notes, etc. to clear the shipment for further delivery.

If at all after doing all that, item does not reach you, we will either reship it to you or refund the money per your choice.

NB: As this is review section, it would be prudent to have continuous conversations carried out in message section. And if possible, I would request you to revise / withdraw your lower ratings; at least until you get the product in your hands for actual qualification.

Thanks.

...
Anand