§ 1 Collection of goods Before picking up the goods, please check if it is compatible with the order placed. In the event of non-compliance, refuse to receive and contact the Customer Service Office immediately. We will send the ordered goods promptly. If a damaged parcel has arrived, write the damage report in the presence of the courier and contact the Customer Service Office.

§ 2 Delivery terms Shipments are sent via standard courier service UPS (shipments are delivered within 1 business day to 17 hours). The goods sent by us are always well protected so that they will not be damaged during transport.

The delivery of goods to countries belonging to the European Union is based on the price list and regulations of the courier company UPS or GLS depending on the customer’s choice (the cost of transport is added to the invoice). At the customer’s request, we can send the goods via an indicated courier company. All shipping and insurance costs are covered by the customer.

When transport takes place outside the EU, delivery is only made at the expense of the contracting authority (EXW).

§ 3 Availability of ordered goods The order is executed immediately when the goods are in stock. In the event of unavailability of all or part of the goods ordered by the Customer, the Customer is informed about the status of the order and decides on the manner of its implementation (partial implementation, extension of waiting time, cancellation of the entire order).