Terrible Shipping
For zzh! CC2652R Multiprotocol RF Stick
Hello,
really disappointed!
Ordered on April 16 and 10 days later the package is still on its shipping site in London. France is really close to London, less than 800 kms from my home!
At the same time I ordered a SONOFF CC2531 USB Dongle on AliExpress on April 16th in China. It arrived on Saturday, April 24th, which means 9 days to travel 10,000+ kms.
And in 10 days your stick has not even done 10 kms apparently.
Aliexpress : 3€50 -> 10 000kms -> 9 days to home, with free shipping
Tindie : 35€ -> 800 kms -> 10 days to stay on site, waiting what ? with $13.00 for shipping !!!
It's not really serious, and Chinese products and seller seems to be really more efficient than europeans one :-(
And no information that justifies these 10 days of waiting, no information in the tracking either.
Really sorry to have to make this kind of comments but it becomes impossible to defend the European market when we see that the local market is not synonymous with performance and efficiency while we pay a lot of money for it! $13.00 shipping (vs free shipping for aliexpress) for a $30 item (vs 3,5€ for item Sonoff Zigbee2mqtt) !!!
I don't think I'll be ordering from your site again, and I certainly won't be recommending your services either, especially not with the high but not efficient shipping costs.
Response from Electrolama | April 26, 2021
Sorry to hear that your package has not arrived although if you would have gotten in touch with us (support@electrolama.com) we could have figured out what went wrong or sent you a replacement without the need for all this negativity.
We are still in the middle of an active pandemic and postal services are also having to deal with the complexities brought on by Brexit, things are moving a lot slower as a result of this. As you can hopefully appreciate, this is not something we have any control over therefore we have the shipping disclaimer/notice you can see above in the product listing warning potential buyers of the current situation. We deal with a lot of customer tickets on shipping delays and even replacements sent for lost packages, all it takes is a simple email sent to the right channel that is noted everywhere on this page and emails you would have received: support@electrolama.com
Comparing a much older product that comes with subsidised pricing and shipping to what you have purchased here simply because you haven't received your package yet is really not fair. If you are interested in finding a solution to your problem please do reach out with your order number and we will do our best to help you.
