Had issue with unit, MagnaSCI Customer Service A+
For uRADMonitor A3: Air Quality Monitor
I had some issues with my device and there were some issues with contacting the seller. Once we were connected they made a point to be responsive about debugging and although I had to send the device back to be repaired, they took care of me along the way.
This device and their global map system and dashboard is a little rough around the edges, but I'm optimistic about the improvements and progression of their system.
Response from MagnaSCI | May 15, 2023
Sorry to see you are having difficulties.
The A3 doesn't "soft lock" . You can always use the "default" USB command to restore any user settings to factory defaults. This command is detailed in the product manual. File "USB commands manual".
Your messages have not been ignored . We sent several replies to your mailbox.org account, just to have them bounced back and marked as spam.
Other than that, not sure what else we can do to help, but I am here and happy to answer any questions. If you can provide a working email we can also re-send all previous replies. Thank you.
