Ordered this item on July 5, 2023. Never received. Seller contacted me saying he would ship another when he received his next order. That was more than a year ago. Never heard from him again.

Response from Marius Heier | Sept. 16, 2024

I have no possibilities following up your review since you do not leave any order number. If your item was resent a year ago. And you did not receive it, you need to let me know. How am I supposed to know that you did not receive it, if you dont tell me? I can send you a third order if you want to. But you need to send me an email to itsme@mariusheier.com to identify your self. Or else i cannot help you.

Akeyl | Aug. 15, 2024

Never got my product after a year!

For USB-C for PS4 controller

I ordered my product a year ago and the product was never delivered to my home. Will change when I get the product I ordered.

Nathan | Aug. 8, 2024

Scam!!! ALERT!!!

For USB-C for PS4 controller

EDIT: it's been another 20+days (over 120 days now). Never received the item. I was refunded AFTER I requested as well as my review. Seller said I would tarnish his reputation by stating the truth. He didn't send anything. Period. I'm not the first person to deal with this not the last I'm sure. So simple to just TRACK YOUR PACKAGE. Awfully suspicious he NEVER tracks his packages.

Never delivered. Waited 45 days like requested. What a waste of time. Seems like a scam now that I look at it. They will refuse to refund the shipping. They know they won't send anything so they only refund you a portion of what you paid and keep the rest for doing nothing. Do not shop here!!!

Response from Marius Heier | Aug. 9, 2024

Nathan, your claims are completely false.
All Orders Are Sent:
I’ve personally shipped thousands of orders to over 80 countries. Your suggestion that I don’t send items is simply untrue.

Refunds Are Never Refused:
I have never refused a refund request. And they always include the shipping. Additionally, Tindie offers buyer protection, ensuring you can always get a refund if needed.

Ronaldinho Agricio | Aug. 5, 2024

I never received my order, it's been more than 45 days.

For USB-C for PS4 controller

Sorry for putting a star but until today I have not received the product I left you 2 messages on tindie but until now I have not had any response, my order is #477934, I hope to receive the product I do not lose hope u.u,

edited:
It's normal to wait a little longer than expected but I still want to get the product.

Response from Marius Heier | Aug. 5, 2024

I'll refund you the order. Your country are pretty remote to mine so it can take a bit longer, you are just past 45 days. I have not got the order back yet.

Paulo | March 20, 2024

Haven't recieved it

For USB-C for PS4 controller

It has been over a month since i order it and haven't recieved yet, tried to send a few dms also no answer

Response from Marius Heier | March 20, 2024

It can take up to 45 days as it states. Then you can get a refund or a reship. If you have not yet got an answer on your dm its because its just in a waiting que.

Mousa | Dec. 30, 2023

The product has not been received

For USB-C for PS4 controller

The product has not been delivered since October and no response has ever been received from the seller despite of messaging him three times.

Rubens | Sept. 12, 2023

Never received =/

For USB-C for PS4 controller

Unfortunatelly i never received the product =/ Was super hyped to test, but at the end i never received ordered in 2022, its been a year by this point

Response from Marius Heier | Sept. 13, 2023

First of all, I'm genuinely sorry to hear about the missed order. If you reach out to me directly I can still send you a board free of charge, and refund your order. But I do not know who you are from this anonymous review.

For others reading this: I rely on you to notify me if an order goes missing. The untracked postal system does not have any form of notification that notifies me about successful deliveries. Hence, I've highlighted in the order confirmation to reach out if your item hasn't arrived after 45 days. If it's past that time, it's likely the order is lost. Waiting longer, be it a year or even longer, won't change the situation.

Blake | Aug. 6, 2023

Ordered on 5/25/2023 and still haven't received 8/6/2023

For USB-C for PS4 controller

Sorry for the one star but its the only way I feel like I can get in contact about this. I've messaged on Tindie twice and discord once with no responce

Response from Marius Heier | Sept. 13, 2023

I see your frustration, and I genuinely apologize if my response time hasn't met your expectations. That said, a one-star review doesn't allow me to identify who you are to address the issue or figure out what happened to your order. If you still have not heard from me now, please reach out to me again if you want a refund, and or an order resend.

Troy | July 28, 2023

62 days and no product sent.

For USB-C for PS4 controller

I ordered this product on may 27,2023. It was shown to have shipped on June 7, 2023. It is now July 28, 2023. In the past 10 days I have messaged the seller 3 separate times and have received no communications back.

Response from Marius Heier | Sept. 13, 2023

Sorry, I wasn't able to respond quickly enough to your request. The delay in my response was due to an unexpected surge in messages after one of my YouTube videos went viral. With the overwhelming volume, I was not able to respond to your expectations. Sorry for not being able to meet them.

However you not getting your order does not mean I did not send it. Your claim that 62 days passed and no order was sent, is not accurate. Because this review is anonymous, I can't verify if I resolved your issue. If I haven't, please contact me, and I'll provide a free board and or a refund.

Leobardo | Dec. 4, 2022

solicitud de reenbolso

For USB-C for PS4 controller

Hoy 4 de diciembre , no ah llegado mi pedido,mande mensaje al proovedor y no me ah contestadomi pedido fue hecho el dia 08 Oct 2022 mi numerode pedido es
#350405
PS4 controller USB-C
gracias por su atencion y esperando una respuesta afirmativa

Response from Marius Heier | Dec. 4, 2022

Original review translated with Google Translate:
"Today December 4, my order has not arrived, I sent a message to the provider and they have not answered my order was made on Oct 08, 2022 my order number is #350405 PS4 controller USB-C. Thank you for your attention and waiting for an affirmative answer"

My answer in English:
Thanks for reaching out. I'm sorry, you have not received your order yet. I have not got it in return. And I cannot find any message or email from you. Please email me at itsme@mariusheier.com or use the Tindie message system. If you want to I will refund your order if you don't want to wait anymore. And I will let you know if I get it in return if you want to reorder.

My answer Google translated to Spanish:
"Gracias por contactarnos. Lo sentimos, aún no ha recibido su pedido. No lo he recibido a cambio. Y no puedo encontrar ningún mensaje o correo electrónico tuyo. Envíeme un correo electrónico a itsme@mariusheier.com o use el sistema de mensajes de Tindie. Si quieres te devuelvo tu pedido si no quieres esperar más. Y le haré saber si lo recibo a cambio si desea volver a ordenar."