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ProtoART

671 orders since Apr 05, 2016

Enschede, Overijssel, Netherlands

Ships from Netherlands.

Custom Work Available

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We are urgently looking for a reseller in Canada.Interested? Please contact us: info@protoart.net

Overall Rating:

Review Breakdown

5
3 4
7 3
3 2
3 1
3

View All Reviews

Average Ratings

Product: (3.79)

Documentation: (3.21)

Shipping: (3.58)

Communication: (3.37)

All Reviews

Davide Dott. | June 13, 2020

Bad experience

For Universal cartridge for Formlabs Form 2 - old

Not working with my form3.
time and money wasted
And the software let you recharge 10 times before expire
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Response from ProtoART | June 13, 2020
Hello Davide,

Many users are using this product on the Form 3.

Could you please send us an email what is exactly not working? We have tested the universal cartridge last week on the Form 3 with the May 21st firmware and everything is working fine.

Please note that you have ordered more than 6 months ago. In the meantime several updates of the software have been released.

Kind regards,
ProtoART

Robert | June 3, 2020

I did not receive this item

For Universal cartridge for Formlabs Form 2 - old

I have not received this item. It been over two months.
Estimate delivery date was 5/11 and it's now 6/3.
No communication.
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Response from ProtoART | June 3, 2020
Dear Robert,

Please consult us and USPS before placing such harmful "reviews".
As you are probably aware, COVID-19 caused some serious delays of some shipments the past weeks and you might be affected.

That being said, your order has been delivered a week ago: RT310786***NL.

Regards,
ProtoART

Ian | Nov. 17, 2018

This is useless

For Universal cartridge for Formlabs Form 2 - old

When you go to the URL to download the required software, it is unavailable. A link to an "info" email is available to request the software. Requests receive no response. This product is 100% useless brick without the software, I've been ripped off.
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Response from ProtoART | Nov. 17, 2018
Sorry to hear things are not yet working for you. Please check the URL for the software, it has been updated several days ago with the correct link to an updated version of the software. I could not find a record of your message so please send me the email again with your questions and I'll be happy to answer them.
The product has received a lot of positive feedback since it went online and I'm sure we can make it work for you as well.
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